Welcome to BC4 Support

We’re here to provide expert assistance and ensure your technology keeps up with your business.

What We Support
Our service desk supports a range of systems and services, including:

  • Point of Sale (POS) hardware and software
  • Microsoft Dynamics 365 Business Central
  • Integrations with third-party suppliers and systems
  • Operational IT support for store and back-office environments

Email: servicedesk@bc4.com
Phone: +44 1908 735468

Contact us if you're unsure whether something is covered, and we’ll direct your query appropriately.

When logging an issue, please include:

  • A clear description of the issue
  • Your location or store name
  • Screenshots or error details (if available)
  • The urgency or business impact of the issue

What to Expect
Once submitted, you’ll receive a ticket number. Our team will triage the issue and provide updates as it progresses to resolution.

Service Levels & Escalation
We work with clients to define tailored service level agreements (SLAs) and escalation paths.