Salary: £25,000 - £40,000 per annum (depending on experience)   
Location: Remote (with occasional travel as required)   

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About Us:   
BC4 is the trading name of KPSD Ltd — a rapidly growing technology company delivering ERP, POS, and managed services solutions for the sports and trade sectors. We specialise in Microsoft Dynamics 365 Business Central and LS Central deployments, with a client base spanning leading football clubs, national retailers, and global events. 

We’ve delivered Unified Commerce solutions for high-profile programmes including the Rugby World Cup 2023 and the Paris 2024 Olympics, along with top-tier football clubs and retail businesses. With strong partnerships across Microsoft, LS Retail, and the broader tech ecosystem, BC4 is at the forefront of innovation in retail technology. 

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What is BC4 Elevate? 

BC4 Elevate is a structured “train-to-deploy” programme designed to launch your career in ERP and retail technology consulting. You’ll start in a live, paid role on our Service Desk, supporting real clients, while completing professional training through our partner programmes — including Microsoft certifications and the LS Retail Academy. 

This is a unique opportunity to gain hands-on experience, structured learning, and a clear career path into tech consulting within 12–18 months.

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Role Overview:   
As a Service Desk Engineer, you’ll be the first line of support for our managed service customers using Microsoft Dynamics 365 Business Central and LS Central. You’ll learn how to triage and resolve common system issues, escalate complex cases, and work directly with our internal consultants and developers. 

You’ll also receive structured training through the #BCTalent ReSKILL programme, complete recognised Microsoft exams (PL-200, MB-800), and participate in the LS Retail Academy, setting you up to step into a Junior Consultant role. 

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Key Responsibilities:   

• Handle and resolve 1st–2nd line support tickets 

• Log, triage, and escalate service requests to senior consultants or developers 

• Communicate clearly with customers and maintain SLA performance 

• Shadow functional consultants and participate in project handovers 

• Complete #ReSKILL training and LS Retail Academy modules 

• Work with your mentor to build your personal development plan 

• Contribute to internal documentation and knowledge bases 
  
  

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What You'll Gain: 

• A paid full-time role with rapid learning and exposure to real-world systems 

• Microsoft certification in Business Central and Power Platform 

• Access to the LS Retail Academy and hands-on product training 

• Weekly 1:1 coaching, structured mentoring, and a supportive community 

• A career path into ERP and retail technology consulting 

• Client-facing opportunities as you progress 
  
  

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Candidate Profile: 

We're looking for someone who is: 

• Early in their career or looking to break into tech 

Or 

• IT support professionals seeking a move into consultancy 

• Finance, operations, or retail staff with system experience 

• Career changers who want to reskill into ERP and digital transformation 

• Curious, motivated, and keen to learn 

• Comfortable solving problems and communicating with users 

• Interested in systems, technology, or business processes 

• Based in the UK and able to work remotely with occasional travel 
  
  

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You Might Be a Fit If You… 

• Have worked in finance, IT, retail, or support 

• Are naturally analytical and a good communicator 

• Enjoy solving problems and learning new systems 

• Want a clear path into consultancy or business systems 

• Are based in the UK and looking for a remote-first role 
  
  

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Bonus if you have:   

• Exposure to Microsoft products (e.g. Dynamics, Power Platform, Excel) 

• Previous customer support or service desk experience 

• A background in finance or retail operations involving system use 

• Any self-led training or certifications in tech, business analysis, or systems 
  
  

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Key Requirements:   

• Experience in IT support, finance, operations, or retail systems 

• Strong problem-solving and analytical thinking skills 

• Confident communicator – able to explain technical issues clearly 

• Interest in ERP systems, business processes, or retail technology 

• Comfortable working with software platforms (e.g., finance tools, databases, ticketing systems) 

• Eager to learn and committed to personal development 

• UK-based with the right to work and able to work remotely 
  
  

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Working Hours & Flexibility 

This role operates as part of a rota-based support team covering a 12-hour daily service window (typically between 08:00 and 20:00), shared across multiple engineers. You’ll work standard hours most days but will be scheduled for occasional early or late shifts to ensure consistent client coverage. The rota will be communicated in advance and planned to maintain work-life balance. 

There may also be occasions where you are required to support client site visits, including installs, go-lives, or hypercare periods, particularly around high-profile retail or sporting events. Travel and accommodation (where applicable) will be arranged and covered by BC4. 

We aim to be flexible and fair and will work with you to balance shift responsibilities with your ongoing training and development as part of the Elevate programme. 

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What We Offer:   

• Competitive salary depending on experience (£25k - £40k).   

• Remote working with flexibility.   

• An opportunity to be part of a dynamic scale-up environment with ambitious growth plans.   

• PL-200 and MB-800 Microsoft certifications 

• LS Retail Academy training 

• Laptop and equipment provided 
• Weekly coaching and support 
• Career path to Junior Consultant (12–18 months).