In high-footfall retail, reliability is everything. Leyland SDM-a well-known supplier of paint, decorating
materials, and DIY products-operates 31 stores across London, serving both trade professionals
and retail customers. With rising demand and a rapidly evolving retail landscape, they needed to
replace legacy systems with a platform capable of delivering speed, scale, and resilience across
their operations.
Leyland SDM is one of London's most recognisable decorators' merchants. With over 100 POS
terminals and thousands of daily transactions, their stores support a customer base that expects
accuracy, efficiency, and seamless service. The business is split across both trade and retail, and
must balance the needs of each with equal priority.
The existing retail systems at Leyland SDM were dated and struggling to keep pace. Store teams
lacked real-time visibility into stock levels across the network, trade account purchases weren't fully
integrated into the checkout experience, and the legacy infrastructure created bottlenecks during
peak hours.
For Leyland SDM, the stakes were high. Any delays at the till or inaccuracies in stock availability
could directly impact customer experience and loyalty-especially among professional decorators
working to tight project timelines.
BC4 delivered a comprehensive retail technology modernisation programme across all 31 store
locations. We deployed an integrated Microsoft Dynamics 365 Business Central and LS Retail POS
solution, tailored specifically to Leyland SDM's operating environment.
The new solution introduced real-time sales data, dynamic stock visibility across locations, and trade
account functionality directly at the point of sale. Hardware upgrades and infrastructure
improvements were carried out as part of the rollout, ensuring the new system had a reliable
foundation.
To minimise disruption, stores were onboarded through a phased deployment approach. Working
closely with Leyland SDM's operations team, we ensured continuity of service and provided
dedicated support throughout the transition.
With the new platform in place, Leyland SDM has seen marked improvements across its retail network. Transaction times have shortened, stock accuracy has improved, and customer service at the tills is faster and more reliable. Trade customers can now process purchases more easily, with their account preferences recognised at the point of sale.
Management teams benefit from a real-time view of sales performance and inventory levels across the estate, supporting faster and more informed decision-making. Importantly, the system is built to scale-ready to support future expansion and innovation.
"BC4's retail solution has given us the platform to streamline operations and serve our customers more efficiently, ensuring our stores are well-equipped to support both trade and retail demands."
Operations Director
Leyland SDM
"This project is a perfect example of how the right technology, implemented with precision and care, can make a meaningful difference on the shop floor. Leyland SDM trusted us to deliver-and we're proud to have helped them build a retail platform ready for the future."
Sid Desai
Founder, BC4
With the foundation now in place, Leyland SDM is exploring further innovations-from customer
loyalty tools to deeper supply chain integrations. BC4 remains an active partner, supporting the
business with both technical expertise and strategic insight as it grows.
This transformation represents more than just a systems upgrade-it's a shift in how Leyland SDM
delivers value to its customers, and a step forward in building a more agile, future-ready retail
operation.
